← Back to courses
IT Management
ITIL Guiding Principles Workshop
Two days on seven principles for running IT well
A two-day classroom workshop on one topic of the ITIL 4 Foundation exam, the seven guiding principles, with the concepts of service and value that they rest on. Each principle is applied to a real situation from the class. It covers part of the exam's topics and prepares for no exam on its own.
5Modules
BeginnerLevel
2 daysDuration
COURSE THUMBNAIL
What you will be able to do
Explain what a service is and what value means
Name the seven guiding principles
Use them to decide what to do in a real situation
Course outline
01
What a service is and how it creates value
02
The seven guiding principles, one by one
03
Applying the principles to an incident
04
Applying the principles to a change
05
Continual improvement in your own team
Tools you will use
Case studies
What you need
Some experience working in or with an IT team