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A short classroom course for people who work in or lead software teams. The modules follow the sections of the Scrum Guide (2020): Scrum theory and values, the Scrum Team and its three accountabilities, the five events, and the three artifacts. The class runs as a Scrum Team and delivers a small product over several sprints. This course prepares for no exam.
A two-day classroom workshop that reads the Scrum Guide (2020) from start to finish and runs one short sprint in class: the three pillars and the values, the three accountabilities, the five events and the three artifacts. This workshop prepares for no exam.
A short classroom course in how organisations run IT as a service. It covers the topics of the ITIL 4 Foundation exam: service management concepts and value, the service value system and service value chain, the four dimensions of service management, the seven guiding principles, the ITIL practices, and continual improvement. The exam itself is 40 multiple-choice questions in 60 minutes with a 65% pass mark, and is booked separately through PeopleCert.
